Scope

This Privacy Policy describes how MahjCove (“MahjCove,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, create an account, subscribe to marketing, or contact us.

Information We Collect

• Information you provide: name, email address, phone number, billing and shipping address, account details, order history, personalization details, and messages or other information you submit.
• Transaction information: products purchased, payment status, and delivery or return information. Full payment-card numbers are processed by our payment providers and are not stored by MahjCove.
• Automatically collected information: IP address, device and browser information, approximate location, pages viewed, referring URLs, and interactions with the website.
• Cookies and similar technologies: cookies, pixels, tags, scripts, local storage, and SDKs. See our Cookie Policy.

How We Use Information

• Process, fulfill, ship, and support orders, returns, refunds, and exchanges.
• Provide accounts, customer service, order updates, and other requested communications.
• Send promotional communications where permitted and honor unsubscribe requests.
• Operate, analyze, secure, and improve the website, products, and services.
• Prevent fraud, misuse, and security incidents.
• Comply with legal obligations and enforce our agreements.

How We Disclose Information

We may disclose personal information to the following categories of recipients:

• Service providers: Shopify, payment processors, shipping carriers, fraud-prevention providers, hosting and security providers, analytics providers, customer-service tools, and email or marketing providers that support our business.
• Advertising partners: advertising or measurement partners, such as Meta or Google, when those services are enabled. Their use of information may constitute “sharing” or processing for targeted advertising under some state laws.
• Legal and business purposes: courts, regulators, law enforcement, professional advisers, or parties involved in a merger, acquisition, financing, or sale of assets, as permitted or required by law.

We do not sell personal information for money. We do not disclose more information than reasonably necessary for the applicable purpose, and we require service providers to handle information under appropriate obligations.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, accounting, dispute resolution, fraud prevention, legal compliance, and enforcing agreements.

We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookies and Advertising Choices

We use necessary cookies to operate the website and may use analytics, advertising, and personalization technologies when enabled and permitted. You can manage or withdraw non-essential cookie and data-sharing choices through our Data Sharing Opt-Out page and our Cookie Policy.

Where required by applicable law, we honor recognized opt-out preference signals such as Global Privacy Control (GPC) for the browser or device transmitting the signal. An opt-out may need to be set separately on different browsers or devices.

U.S. Privacy Rights

Depending on where you live and whether applicable legal thresholds are met, U.S. state privacy laws may give you rights to:

• Know or access the categories and specific pieces of personal information we collect.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions.
• Opt out of the sale or sharing of personal information and targeted advertising.
• Limit certain uses or disclosures of sensitive personal information, where applicable.
• Receive equal service and prices when exercising privacy rights.

To exercise an access, correction, or deletion right, use the CONTACT US button below and identify the request you are making. We may verify your identity before completing a request and will respond within the time required by applicable law. You may use an authorized agent where permitted by law.

To opt out of data sharing or targeted advertising, use our Data Sharing Opt-Out page. We will not require an account to submit an opt-out request and will not discriminate against you for exercising a privacy right.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, use the CONTACT US button below so we can review and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The updated version will be posted on this page with a revised date.