U.S. Returns

For U.S. orders, eligible non-personalized items may be returned within 14 days after delivery. Items must be unused, unworn, unwashed, clean, and returned with their original packaging, tags, and accessories. These conditions do not limit rights that cannot legally be waived.

Personalized and Custom Items

This exclusion does not apply when an item arrives damaged, defective, materially incorrect, or not as described.

Tablecloths and Used Items

Tablecloths and other fabric products that are stained, soiled, washed, worn, or otherwise used are not eligible for change-of-mind returns. Items must be returned in clean, unused condition, subject to applicable law.

Mahjong Tile Sets and Original Packaging

Please inspect your order when it arrives. If you can see a defect, damage, or other problem through the plastic packaging, do not open the tile packaging. Use the CONTACT US button below and include your order number and clear photos.

All returned Mahjong tile game sets with plastic packaging that has been opened or removed will be considered used. Except for a product-quality issue, used tile sets are not eligible for a change-of-mind return or refund. Tile sets must be returned with the original plastic packaging and included components, where applicable.

This packaging condition does not limit any statutory rights relating to defective, damaged, incorrect, or misdescribed goods.

European Union Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason. To use this right, notify us before the 14-day period ends, then send the goods back within 14 days after notifying us.

You are responsible for direct return shipping costs unless the goods are defective, damaged, incorrect, or applicable law requires otherwise. We will reimburse the purchase price and the least expensive standard outbound shipping charge, subject to applicable law. We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

The withdrawal right does not apply to personalized or custom-made goods and may not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where that statutory exception applies. Opening or removing plastic packaging from tile sets may also affect eligibility to the extent permitted by applicable law. EU statutory conformity and other mandatory consumer rights remain unaffected.

How to Request a Return

Use the CONTACT US button below before sending anything back. Include your order number, the item(s) involved, and the reason for the request. We will provide return instructions when the request is approved. Unauthorized returns may be delayed or refused where permitted by law.

Return Shipping

• For a change-of-mind or preference return, the customer is responsible for return shipping.
• For our error, a defect, damage, or an item materially not as described, MahjCove will provide an appropriate remedy, which may include a prepaid return label.
• Original shipping charges are non-refundable for change-of-mind returns, except where applicable law requires otherwise.

Refunds and Exchanges

After we receive and inspect an eligible return, we will issue an approved refund to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund. We will not replace a refund required by law with store credit or a gift card.

Non-personalized items may be exchanged, subject to availability. If the replacement costs more, you pay the difference; if it costs less, we refund the difference.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item has a defect, is damaged, or is incorrect, keep the item and packaging and use the CONTACT US button below promptly with your order number and photos when available so we can assess and correct the issue.

If a problem is visible through sealed tile packaging, do not open the packaging before contacting us. We may offer a replacement, repair, or full refund, including appropriate return shipping, depending on the circumstances and applicable law.

Non-Returnable Items

• Personalized or custom-made items, except when damaged, defective, incorrect, or not as described
• Used, worn, washed, stained, or soiled items
• Opened or missing plastic packaging on Mahjong tile game sets, except for a product-quality issue and subject to applicable law
• Items returned without required original packaging, tags, or accessories, where applicable
• Gift cards
• Final-sale or clearance items, if clearly identified at the time of purchase

These exclusions do not limit non-waivable statutory rights.

Order Cancellations

Use the CONTACT US button below as soon as possible if you want to cancel an order. We will try to cancel it before shipment. Once an order has shipped, it cannot be cancelled through this process, but an eligible return may be requested after delivery.